NEMT – Enhancing patient-centricity
Many Non-Emergency Patient Transport (NEMT) users require timely transportation to access critical medical services like dialysis, chemotherapy, or routine checkups. Delayed transportation can lead to unnecessary patient discomfort, missed appointments, additional healthcare costs, and unwanted stress for all involved.
Research into patient-centeredness in integrated healthcare delivery systems underscores the necessity of structuring services around patient needs and expectations. This approach not only enhances satisfaction but also improves adherence to medical appointments and treatments*.
While operational efficiency is essential, the patient experience is paramount.
A sophisticated transport booking system can anticipate extra pickup or drop off time or room for special medical equipment and support efficient booking processes to reduce waiting time.
In addition, advanced NEMT systems can offer avenues to enhance patient-centricity.
For instance, GPS-enabled tracking and user-friendly interfaces can simplify the transport booking process and provide real-time updates, making NEMT services more accessible to all users.
Operational efficiency doesn’t have to be at expense of the patient experience.
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